Refund policy
Return & Refund Policy
At LIMORA, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we’re here to help.
Returns
We accept returns within 7 days of receiving your order. To be eligible for a return:
- The item must be unused, undamaged, and in its original packaging.
- Proof of purchase or order confirmation is required.
Certain items may not be eligible for return due to hygiene or personal use reasons.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with clear photos of the item and packaging. We will review the issue and arrange a replacement or refund if approved.
Refunds
Once your returned item is received and inspected, we will notify you about the approval or rejection of your refund.
- Approved refunds will be processed to the original payment method.
- Refund processing time may vary depending on your bank or payment provider.
Non-Returnable Items
The following items may not be eligible for return or refund:
- Used products
- Items damaged by misuse
- Products without original packaging
- Clearance or final sale items
Cancellation Policy
Orders can only be canceled before they are shipped. Once shipped, cancellations are not possible.
Shipping Costs
Shipping charges are non-refundable unless the return is due to our mistake or a damaged/incorrect item.
Contact Us
For any return or refund-related questions, contact us at: